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The Longview of Major Donor Engagement

People often ask me, how do you create a better experience for major donors? What first I think it's important to define what you see as a major donation within your organization, and develop protocols to recognize and acknowledge donors who make gifts at that level. And once the donor does make a gift at that level, continue to acknowledge every donation they make your organization as if they've made a major donation. It's also important to create communities around major gifts, that could include the donors to a specific building getting together on regular anniversaries to celebrate the accomplishments of the facility, donors to endowments supporting a specific area getting together to celebrate the recipients of that support, or Donors to unrestricted receiving regular updates on major challenges facing the Institution - some which may or may not be front-page news. This level of intimacy is critical in order for donors feel part of something larger, more than just a ...

BitCoin and Moral Hazard

I love technology, and love imagining technology as a platform for a better future for the planet. Using technology to advance humankind is elementary, as Bill Gates shared in a recent article on the topic of human health (http://mashable.com/2013/11/04/bill-gates-interview-human-health), and the grand benefit that technology bestows on humanity is the lowering of resource barriers to improving people's lives. That is why, at least to me, BitCoin is so interesting, since a universal currency would improve upon the highly inefficient process of resource delivery, purchasing, procurement, etc. in the delivery of social services worldwide. For example, charities accepting BitCoin can distribute funding to disparate parts of their organization with the benefit of lower overhead, processing or conversion fees. But the moral hazard is real, and could pollute organizations willing to risk accepting BitCoin as a donation vehicle. On the speculative side, I can't help but feel lik...

Distance Learning and the University Death Spiral

Coursera, EdX, Kahn Academy, Saylor.org, OpenCourseWare. All are infinitely scalable, infinitely deployable, and infinitely cheaper alternatives to the bricks-and-mortar learning experience. How, where and who consumes a heretofore inelastic product - education - is being reshaped, unwrung, and disruptively transformed in ways not seen since the invention of the printing press. Today's world needs a highly educated, adaptable, technical workforce, capable of being retrained and redeployed from less productive to more productive industries. The prohibitively expensive (and slow!) 4-year residential education model is no longer suited to the modern, global economy. Thus it is this blogger's belief that we are about to witness the beginning of a Cat 5 university endgame: the emerging on-line learning colossus spawns a legitimate credentialing industry leading to collapsing tuition revenue from decreased enrollment, leading ultimately to many under-capitalized colleges and uni...

Rising Cost of College Tuition

Myriad academic studies and citizen speculation have been devoted to the rising cost of college tuition, which is a blame shifting, blame assigning exercise of the 1st magnitude, and which unfortunately ignores the asymptotic demand curve for the product (in that demand should decrease for education as the price goes up, but the opposite seems to happen - people need more training, not less, for a 21st century career and are willing to pay (handsomely, I might add) for the privilege of operating in the modern world). And frankly, the cost of Harvard ($54,496) has always been about the same as a top of the line Buick (which I found to be the Buick Enclave at $53,775), and I have never heard a person complain about the rising cost of a Buick. But the cost of education is less of a concern to me than the problem of giving anybody with talent and drive level access to the product. University fundraisers and agencies dedicated to the advancement of one ethnicity or another have been sub...

Mobile Media Transforms Everything

Today I read an article by XConomy's Wade Roush, who attended a conference hosted by Kleiner Perkins and featured a presentation by famed Internet analyst Mary Meeker (the presentation can be found here: http://www.kpcb.com/file/kpcb-internet-trends-2012), which covered how mobile telephony and smart phones have begun to impact nearly every aspect of the human experience. The most ubiquitous omission seems to be Philanthropy, at least in my mind, but how can a decidedly human engagement experience (giving support for and volunteering time for causes greater than one's self) be mobilized - in the technical sense? Can philanthropy go truly mobile? And I am not necessarily talking about giving in the $10s or $100s of dollars, what I am talking about is mega philanthropy, in that: How can mega philanthropists immerse themselves where their donations, grants or in-kind support is provided? How can organizations that attract that level of philanthropy be expected to deliver a tru...

The Big Push: Dial back the asking?

For those of us working for organizations with July-June fiscal year calendars, mid-May through June 30 can be one of the most misunderstood times of the year. One the one hand its time to confirm participatory gifts and remind our most generous donors of their outstanding fiscal year pledges, but its also one of the best times to conduct thoughtful, personalized stewardship, and remind those existing donors - you know, those who give during the other 46 weeks of the year - how important they are to your organization's success. I imagine that a fundraiser who's giving 110% to secure fiscal year end gifts finds significantly decreased marginal production for each additional 1% beyond (say) 85% effort. Reallocating some fraction of the day (perhaps as much as 20%) to pure stewardship, calling existing donors to say thank you for making the fiscal year a success, and engaging them in conversations about their next gift, the year ahead for the organization, summer events, etc.,...

What Facebook's IPO Means for Philanthropy

Today, Facebook goes public. And the impact of its meteoric rise, and the enormous wealth it will (and already has) created, will become more apparent after the share lock-up period expires later this year, the social media juggernaut will profoundly impact the charitable landscape. Let's just start with the first employees and founders of Facebook. At 11am today Mark Zuckerberg will become one of the richest people in the world. Zuckerberg is introverted, focused, data driven and judgmental, and is known to have a high need for control. The causes and that he ultimately embraces and the organizations that he decides to charitably support, will need to adapt to Mr. Zuckerberg's view of how the world should work, rather than how it actually does work. This could be a good thing. He has paradigm shifting resources, has already influenced (for the worse, in this author's mind) the evolutionary trajectory of mankind (more on that later), and he could do the same for phil...